VrenKapstead investment platformWe're here to help
Have a question about VrenKapstead investment platform or your account? Our support team is glad to help — get in touch and we'll come back to you as soon as we can.
What to expect when you get in touch
Which channel to use
Email suits anything with a document attached — identity checks, a withdrawal query, a question about a statement. The callback form suits everything else, since most account questions get answered faster in two minutes of conversation than in four written messages.
Outside working hours
Messages sent in the evening or at the weekend are queued and answered first thing the next working day, in order of arrival.
What to include
Your registered email address and roughly when the issue occurred are usually enough for us to find your account. Never send a password, a full card number or a one-time code — nobody on our team will ever ask for them.
If something looks wrong
Report it the same day. Anything involving a payment you don't recognise is escalated straight away rather than joining the standard queue.
How to reach us
| Channel | Best for | Response |
|---|---|---|
| Email support — [email protected] | Account questions, verification, withdrawals | We typically reply within one business day. |
| Callback request | Anything easier explained by phone | Support hours: Mon–Fri, 9:00–18:00 |
| Abuse report — /report-abuse | Impersonation, brand misuse, suspicious messages | Reviewed on receipt |
Before you write to us
Most questions already have an answer on the site, and checking first is usually quicker than waiting on a reply.
- Frequently asked — costs, withdrawals, verification and minimums.
- How it works — what happens after you register, step by step.
- Pricing — what's free and where a cost can appear.